How can we help?
Find answers or reach our teams 24/7.
Connect to a specialist
For complex technical issues or pre-sales advice, specialist engineers are ready to help.
Abuse reports
Report illegal or policy-violating activity on our network to the abuse team.
Open a ticketContact channels
Working hours
Technical support: 7/24
Office: weekdays 09:00 – 18:00
Frequently asked questions
Quick answers to common questions.
How quickly do you reply to support tickets?
Average reply time for technical tickets is 15 minutes. VIP customers are under 5 minutes. Sales and accounting work 09:00 – 18:00.
Do you help with server migration?
Yes. When you buy a new service, our technical team helps move your existing data at no extra charge.
What are the cancellation and refund terms?
A refund guarantee applies only to web hosting. You can request cancellation from the customer panel. VPS, dedicated servers and domain registrations are non-refundable.
What happens if hardware fails?
All servers are monitored live. On a hardware fault the data-centre team replaces the failed part within seconds, 24/7.